Privacy Policy

Last updated: September 2025

Who We Are

MyRideBuddy provides safe transport and companionship services across Banbury and Oxfordshire. In this policy, “we”, “our”, and “us” refer to MyRideBuddy.

Our Commitment to You

We are committed to protecting your privacy and complying with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

We will ensure that personal data we collect is:

  • Collected lawfully, fairly and transparently

  • Used only for clear and legitimate purposes

  • Adequate and relevant for those purposes

  • Accurate and kept up-to-date

  • Retained only as long as necessary

  • Securely stored

Contact Us

If you have any questions about this policy or how we use your data, please contact us:

Email: [contact@myridebuddy.co.uk]
Phone: [Your number]
Address: [Your address, Banbury, Oxfordshire]

Information We Collect and Why

Purpose What We Collect Why We Collect It Booking & journeys Name, phone, email, pickup/drop-off address, date/time, assistance needs To arrange and deliver your ride, contact you if needed Enquiries Name, contact details, enquiry message To respond to questions and provide information Safety & compliance Health or mobility info (if relevant) To ensure safe service and comply with insurance/regulations Marketing (optional) Email/phone (if you consent) To send news, offers or updates – you can opt out any time

Legal Basis for Processing

We rely on:

  • Contractual necessity – to deliver the service you book

  • Consent – where you opt into marketing or share sensitive info

  • Legal obligation – to meet insurance or compliance duties

  • Legitimate interest – to improve services and keep systems secure

How We Store & Protect Your Data

  • Stored securely on UK-based systems or trusted providers

  • Access restricted to staff who need it

  • Regular security measures to prevent misuse or unauthorised access

  • Kept only as long as required for bookings, legal, or insurance purposes

Cookie Policy

Last updated: [Insert Date]

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help the site function properly, improve your browsing experience, and provide information to us about how people use our website.

How We Use Cookies

We use cookies for the following purposes:

  1. Essential Cookies

    • Required for the site to work (e.g., page navigation, secure areas, forms).

    • Without these cookies, our website may not function properly.

  2. Analytics Cookies

    • Help us understand how visitors use the website.

    • We may use tools like Google Analytics to track visitor numbers, pages visited, and time spent on site.

    • This information is aggregated and anonymous.

  3. Functionality Cookies

    • Remember your preferences (such as form inputs or site settings) to make your visits smoother.

  4. Marketing Cookies (if enabled)

    • Used only if you consent.

    • May track visits across websites to deliver relevant adverts.

Your Cookie Choices

When you first visit our website, you’ll see a cookie banner asking for your consent for non-essential cookies (analytics and marketing).

You can:

  • Accept all cookies

  • Reject non-essential cookies

  • Change your preferences at any time

You can also manage cookies via your browser settings. Please note that disabling some cookies may affect site functionality.

Third-Party Cookies

Some cookies may be set by third-party services we use (e.g., Google Analytics, social media plugins). These providers have their own privacy and cookie policies.

Updates to This Policy

We may update this Cookie Policy from time to time. Updates will be posted on this page with the “Last updated” date changed accordingly.

If you have any questions about how we use cookies, contact us at [youremail@myridebuddy.co.uk].

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct any errors in your data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability (provide your data in a common format)

To exercise these rights, contact us using the details above.

Data Retention

  • Booking records: kept as long as needed for service & legal compliance

  • Enquiry details: held for 6–12 months unless you request ongoing updates

  • Marketing lists: until you opt out

Sharing Your Information

We may share limited information with trusted third-party providers (e.g. payment processors, booking systems, email services) where necessary to deliver our service.

We never sell or rent your personal data.

Changes to This Policy

We may update this privacy policy from time to time. Updates will be posted on this page with the “Last updated” date changed accordingly.

By booking with or using MyRideBuddy services, you agree to the terms in this Privacy Policy.